FAQ

Lead Time

All Items Are In Stock & Ready To Ship. Occasionally, an item sells out. If sold out, please allow 14-16 weeks for backorder to arrive. We request payment in full plus Tax & Freight prior to delivery. If you wish to waive Tax, please provide a valid Resale Certificate at time of purchase.

Formal Quotes

If you would like a formal quote, please email the name, finish & quantity of lamps you desire as well as a ship to address & a copy of your Certificate of Authority if you wish to waive destination tax and any applicable sidemark and we will send it right over! Thanks!

Pricing

We offer a 20% Discount off our List Prices as Net pricing to qualified Interior Designers, Architects and members of the design trade as well as bulk pricing for Contract Applications.  

Payments

We accept payment via Check & all major Credit Cards via PayPal.

Warranty

All lamps from Brooklyn Fine Design come with a lifetime warranty and are guaranteed to be free from defects in quality and workmanship for the lifetime of the piece.

Please Note: Our fixtures are finished by hand. Please allow for some natural variance. 

Should you receive a damaged item, please retain all packaging, take and send us photos immediately. Please notify us within 3 days of receipt of goods. We will repair, refund or replace the item in the most expedient manner possible.

Returns & Cancellations

Returns are accepted within 14 days of receipt of goods and handled on a case by case basis. 

Items must be thoughtfully packaged and returned in original condition. You will be responsible for the initial shipping charge as well as the return freight. Returns may incur a 25% restocking fee. Any return showing damage due to accident, misuse, abuse or negligence will not be accepted.

 

Care

 

When you first receive your lamp, Please remove all packing materials and if using sharp objects, do not let them come into contact with the lamp.

 

Wipe with a soft cloth. If any foodstuffs get on lamp or shade, unplug lamp from power source, wipe with a damp soft cloth followed by a dry soft cloth.

 

Maintenance

 

All Brooklyn Fine Design lamps arrive with LED bulbs pre-installed and ready for use.

Should your LED bulb have loosened in transit or burn out (in approximately 30 years), to change or tighten bulb:

 

  1. Unplug lamp from power source.

  2. Using a 5/64" Allen key wrench remove screws from top. Place them top side down on a soft cloth. Take care when loosening the last screw to grip the top so it stays in place and doesn't fall off, damaging itself, the lamp or others. 

  3. Carefully set top aside, bottom face down on a soft cloth. 

  4. Slide glass element straight up and out of the lamp structure. Place safely aside. If any marks from an upright get on shade, wipe with a damp soft cloth followed by a dry soft cloth. Windex is okay on shade and not okay on metal.

  5. Remove bulb by twisting counterclockwise and replace bulb with a T-8 E 12 (Candelabra Base) LED 1.9 Watt bulb. Do not over tighten.

  6. Carefully replace shade and top

 

© 2020 Brooklyn Fine Design